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Plan and account

How to cancel your subscription

Updated

Short answer

On the Subscription page, click Manage subscription and then Cancel subscription. Check until when you have access, click Continue cancellation, choose the reason, write a comment and finish. You can cancel whenever you want, with no fee, and you keep using FilmScribe until the end of the paid period.

Step by step

  1. Step 1: Open Cancel subscription

    On the Subscription page, click Manage subscription and then Cancel subscription.

    Cancel subscription, in the Manage subscription menu.
    App screenshot Cancel subscription, in the Manage subscription menu.
  2. Step 2: Check and continue

    The first screen, Are you sure?, shows what you have in your account and until when you keep access. Click Continue cancellation.

    The Are you sure? screen.
    App screenshot The Are you sure? screen.
  3. Step 3: Give the reason and finish

    In Why are you canceling?, choose the reason, write a comment, which is required, and click Continue. Keep going until you see Cancellation scheduled.

    Choosing the reason for canceling.
    App screenshot Choosing the reason for canceling.

Optional steps

You don't need these steps to finish the task. Use them if you want.

  • OptionalChange your mind

    While the cancellation is scheduled, the page shows Reactivate subscription. Click it to keep your plan.

    The Cancellation scheduled notice, with Reactivate subscription.
    App screenshot The Cancellation scheduled notice, with Reactivate subscription.

Frequently asked questions

Until when can I use FilmScribe after canceling?

Until the end of the period you already paid for. The cancellation screen shows the date.

Is there a fee to cancel?

No. You cancel whenever you want, without talking to support.

Is canceling the same as deleting my account?

No. Canceling ends the billing. Deleting the account erases the account and its data, permanently.

Can I ask for a refund when I cancel?

When your case falls under the refund policy, the reason step shows Cancel with refund.

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