1. Paid services and recurring billing
By choosing a monthly or annual plan, you acknowledge that the service bills automatically on a recurring basis and you authorize FilmScribe to charge your payment method for the plan at each new cycle, until you cancel. On card, the charge goes to the card on file. With Pix Automático, you authorize once in your bank app, by scanning a QR code, and each charge is then debited automatically by your bank. Prices and limits for each plan are on the pricing page, and we may change them with prior notice, taking effect from the following cycle.
2. Trial period
The free trial lasts 3 days, with up to 1 hour of audio or video processed, whichever comes first. When the 3 days are up, the subscription for the plan you picked starts automatically and the first charge goes through. To avoid being charged, cancel before the trial ends. Using up the processing hour before the third day does not end the trial or stop the charge: the countdown keeps running to the date shown in the app.
3. Cancellation
You can cancel at any time, with no fee and without contacting support, under Subscription in your account. On paid plans, canceling stops the following charges and you keep access until the end of the period already paid for. During the trial period, canceling ends access immediately and no charge is made. With Pix Automático, canceling turns off the authorization at your bank before the next charge.
4. Right of withdrawal (7 days)
Under article 49 of the Brazilian Consumer Protection Code, on your first paid subscription you may request cancellation with a full refund within 7 calendar days from the date of purchase. This right applies to the first purchase and not to the automatic renewals of later cycles.
5. Automatic refund from the app
A full refund can be requested from the app itself, without going through support, in two situations. In both, the subscription has to be active:
- First charge after the trial: the request is made within 24 hours of the charge
- Renewal: the request is made within 7 days of the charge and you have not used the product in the last month (no upload and no processed minutes in the 30 days before the charge, nor after it)
The button appears in the cancellation flow when your case qualifies. Outside those conditions, and within the 7-day legal window, the request goes through support.
6. Pro-rata refunds
Outside the cases described in this policy and those required by law, there is no pro-rata refund of the period already paid for. When you cancel, instead of refunding part of the amount, you keep full access until the end of the current cycle.
7. How to request a refund
When your case qualifies for the automatic refund, the request is made in the app itself, under Subscription, in the cancellation flow. In all other cases, contact support on WhatsApp or by email with your account email and the reason. Once approved, the amount goes back through the same payment method used for the purchase. On card, within your card issuer's timeframe, usually 5 to 10 business days. On Pix, the amount goes back by Pix to the account that paid, usually right away.