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Plan and account.

Everything about your subscription and account: how plan hours and extra hours work, how to change plan, cancel or ask for a refund, where receipts and invoices are, what to do about a declined payment and how to manage your profile, language, notifications, referrals and account deletion.

  1. How plan hours work

    Each plan includes audio and video hours: 10 hours a month on Pro, 20 hours a month on Studio and 35 hours a month on Agency. Hours count the length of the material you upload for processing; if you trim a section first, only that section counts. You track your usage in the menu and on the Subscription page.

  2. What happens if I go over my plan's hours

    You keep processing as usual, and usage beyond the included hours is charged as extra hours: R$ 9 per hour on Pro, R$ 8 per hour on Studio and R$ 7 per hour on Agency. Close to the limit, FilmScribe tells you the price of the extra hour. Extra usage is charged to your card automatically, during the cycle and when the period closes.

  3. How to change plans

    On the Subscription page, click Manage subscription and then Update plan. Choose Monthly or Annual and click Change to on the plan you want. When you move up, the price difference is charged right away; when you move down, the credit is applied right away.

  4. How to cancel your subscription

    On the Subscription page, click Manage subscription and then Cancel subscription. Check until when you have access, click Continue cancellation, choose the reason, write a comment and finish. You can cancel whenever you want, with no fee, and you keep using FilmScribe until the end of the paid period.

  5. How to request a refund

    If your case falls under the refund policy, the Cancel with refund button shows up in the cancellation flow, at the reason step. Outside these cases, and within the 7-day legal period after your first purchase, contact support on WhatsApp or by email. The money goes back to the same payment method, usually within 5 to 10 business days.

  6. Where to download receipts and service invoices

    On the Subscription page, the Receipts tab has the proof of each card charge, to view or download as a PDF. The Service invoices tab has the Brazilian service invoice (NFS-e) for each payment. To have the invoice issued in your name, fill in CPF or CNPJ in your Profile.

  7. What to do when your payment is declined

    When a charge is declined, the Subscription page shows Payment Pending, with the Pay invoice, Change card and Change plan buttons. While the payment is pending, you can still see your files, but you can't upload new files, download or make changes. Sort out the payment to use everything again.

  8. How to edit your profile and change your password

    Open Profile in your account menu. On the Account tab, edit the Profile Information fields, such as name, phone and CPF or CNPJ, and click Save. To change your password, click Reset password and follow the link we send you by email.

  9. How to change the app language

    Click your name, at the bottom of the menu, open Language and choose Português, English or Español. You can also change it on the Preferences tab of your Profile. The app language doesn't change the transcription language: the speech is still recognized in the language it was recorded in.

  10. How to choose your notifications and emails

    In Profile, open the Notifications tab. Each alert has its own switch: Push notifications (in the browser), File ready, Translation ready, Full video ready, Clip ready and Marketing emails. Turn each one on or off as you like.

  11. How to delete your account

    On the Account tab of your Profile, scroll down to Delete Account and click Delete my account. Choose the reason, write a comment and click Yes, delete permanently. Deleting can't be undone: projects, videos, settings and data are erased. To just stop paying and keep your files, cancel your subscription.

  12. How to refer FilmScribe and earn free months

    Click Earn free months, in the menu, and copy your exclusive link. For every 3 people who subscribe through your link, you get 1 free month. The people you refer get 30% off for 2 months on the monthly plan or 40% on the annual plan.

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