Skip to content
Plan and account

What happens if I go over my plan's hours

Updated

Short answer

You keep processing as usual, and usage beyond the included hours is charged as extra hours: R$ 9 per hour on Pro, R$ 8 per hour on Studio and R$ 7 per hour on Agency. Close to the limit, FilmScribe tells you the price of the extra hour. Extra usage is charged to your card automatically, during the cycle and when the period closes.

Step by step

  1. Step 1: Track your usage

    On the Subscription page, on the Plan tab, Current period usage shows the hours used. Close to the limit, FilmScribe tells you the price of the extra hour.

    The period's usage on the Subscription page.
    App screenshot The period's usage on the Subscription page.
  2. Step 2: Confirm the upload

    Close to the limit or past it, clicking Start Processing opens the Extra usage window, with the hours you have used and the price of the extra hour. If there is a plan above yours, it also shows that plan's hours and extra hour. Click Got it, continue to process; with Cancel, processing doesn't start.

    The Extra usage window, before an upload, on an account already past its included hours.
    App screenshot The Extra usage window, before an upload, on an account already past its included hours.
  3. Step 3: Check your extra usage

    When you go over the included hours, the plan card in the menu turns into Extra Usage, with the included hours and the extra ones. On the Subscription page, the period's usage shows the extra hours, the price per hour and the estimated cost.

    The period's usage with extra hours, on the Subscription page.
    App screenshot The period's usage with extra hours, on the Subscription page.
    The plan card in the menu, as Extra Usage.
    App screenshot The plan card in the menu, as Extra Usage.

Optional steps

You don't need these steps to finish the task. Use them if you want.

  • OptionalRenew or change plans

    To get more hours, use Renew now, which resets your hours and charges the next monthly fee today, or move to a plan with more hours in Update plan.

    Renew now, in the period's usage with extra hours.
    App screenshot Renew now, in the period's usage with extra hours.
  • OptionalStop the notice for this cycle

    In the Extra usage window, check Don't show again this cycle. The notice comes back in the next period.

    Don't show again this cycle, in the Extra usage window.
    App screenshot Don't show again this cycle, in the Extra usage window.

Frequently asked questions

How much does an extra hour cost?

R$ 9 per hour on Pro, R$ 8 per hour on Studio and R$ 7 per hour on Agency.

Can a connected assistant use extra hours?

No. Through the connector, the assistant only uses the hours included in your plan.

How do I avoid extra hours?

Trim only the section you need before processing and track your usage on the plan card, in the menu.

Still need help?

Talk to us. We answer on WhatsApp and by email.

Your next story is already waiting.

Upload a file or paste a YouTube link and see the transcript, chapters and clips from your own recording.