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Help center. Every FilmScribe task, step by step.

Here is how to do each task in FilmScribe, from your first upload to a captioned clip, a timeline for your editor and your account. Every article opens with a short answer, shows the required steps first, in order, and the optional ones after. The screenshots come from the app itself and each feature shows the plans that include it.

Getting started

Uploading files and YouTube links, accepted formats, folders and each file's overview.

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Transcription

Reading, searching and fixing the transcript, speakers, passages, favorites, translation and downloads.

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How to read and navigate the transcript How to use FilmScribe's Transcription page: each line with its time and speaker, click the time to listen, player speed and time format. How to search for a word in the transcript How to find a word or phrase in your FilmScribe transcript: search highlights every result and Enter takes you from one result to the next. How to filter the transcript How to show only part of your FilmScribe transcript: favorites only, one chapter, one emotion or one person, from the Filters button. How to fix a word in the transcript How to fix a wrong word in your FilmScribe transcript. The fix applies to the text, the clip captions and the exports; the audio stays the same. How to rename speakers How to replace Person 1 and Person 2 with the speakers' names in FilmScribe, change each speaker's color and which plans include it. How to identify speakers automatically How FilmScribe finds the speakers' names in the transcript, how to review the suggestions and apply the names, and which plans include it. How to download the transcript as TXT or PDF How to download the whole FilmScribe transcript as TXT or PDF, with or without speaker names and each line's time, and preview it first. How to download a passage of the transcript How to download just one passage of a FilmScribe transcript: MP3 audio, TXT, PDF, SRT captions, captions for Final Cut, copy the text or make a clip. How to favorite passages and download them all at once How to mark favorite passages in your FilmScribe transcript and download them together: one audio, separate audios, text, captions or an editor timeline. How to translate the transcript How to translate the transcript, chapters and captions in FilmScribe with the language picker, which languages exist and which plans include it.

Clips

Automatic and manual clips, vertical format, pauses, logo, text, templates and downloads.

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How to use the automatic Clips page Where your video's automatic clips live in FilmScribe, what each card shows and how to search, filter, sort, favorite and hide clips. How to download a clip with captions How to download a vertical clip with animated captions in FilmScribe: format, framing that follows the speaker, caption style and MP4 download. How to create a manual clip Two ways to create your own clip in FilmScribe: with the New clip button on the Clips page or by selecting the words in the transcript. How to adjust a clip How to change where a clip starts and ends in FilmScribe, word by word, take words out of the captions and fix the clip's text. How to choose the clip's format and framing How to make a clip 9:16, 1:1, 4:5 or 16:9 in FilmScribe and have the camera follow the speaker, with motion tracking and focus. How to remove pauses and filler words How to cut the silences between words and filler words like uh, um and hmm from a clip in FilmScribe, with three intensities and an editable list. How to add a logo, text and backgrounds to a clip How to add text, backgrounds, text hooks and your brand's logo over a clip in FilmScribe, and which plans include images from the library. How to split the clip's screen How to use split screen in FilmScribe: the video in one half and images or text in the other, top and bottom or side by side, in 9:16, 1:1 and 4:5. How to use clip templates How to use templates in FilmScribe: save captions, split, images and texts at once and apply the same look to any clip with one click. How to download several clips at once How to select several clips in FilmScribe and download them all at once, with the same look or each one's own, in a .zip or in separate files.

Captions

SRT files, animated styles, font, color and position, your brand font and translated captions.

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Story

Chapters and moments, emotions and best phrases, scripts and diagrams.

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Export and connect

Timelines for Premiere, DaVinci and Final Cut, and your files in ChatGPT, Claude and Gemini.

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Plan and account

Plan hours, changing or canceling, receipts and invoices, payment, profile, language and referrals.

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How plan hours work How many hours of video and audio each FilmScribe plan includes per month, how the hours are counted and where you track your usage. What happens if I go over my plan's hours What happens when you go over the hours included in your FilmScribe plan, how much an extra hour costs on each plan and where to track it. How to change plans How to change your FilmScribe plan, up or down, and switch between monthly and annual on the Subscription page, and how the price difference is charged. How to cancel your subscription How to cancel your FilmScribe subscription on your own from the Subscription page, until when you keep access and how to undo the cancellation. How to request a refund When FilmScribe refunds your subscription, how to request the refund in the app itself or through support and how long the money takes to come back. Where to download receipts and service invoices Where to find the payment receipts and Brazilian service invoices (NFS-e) for your FilmScribe subscription, and how to get the invoice in your name. What to do when your payment is declined What to do when your FilmScribe subscription payment is declined: pay the invoice, change your card or change plans, from the Subscription page. How to edit your profile and change your password How to edit your name, phone, CPF or CNPJ and other details of your FilmScribe profile, and how to change or recover your account password. How to change the app language How to switch FilmScribe's language between Portuguese, English and Spanish, from the account menu or your Profile, and what changes with it. How to choose your notifications and emails How to turn browser notifications and each FilmScribe email on and off: file ready, translation ready, clip ready and marketing emails. How to delete your account How to delete your FilmScribe account permanently from your Profile, what gets erased and the alternative of just canceling your subscription. How to refer FilmScribe and earn free months How FilmScribe's referral program works: your link, the discount for the people you refer and a free month for every 3 subscriptions.

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